SupportSomething wrong? Reach out and we'll help.In the Soil app, open Settings and tap Manage my subscription to review or cancel your plan.
Billing is handled by whichever store you subscribed through — the App Store, Google Play, or the web — so a cancellation always finishes in that store's subscription settings, which the in-app option takes you to.
Deleting your Soil account does not cancel an active subscription, so cancel it separately if you no longer want to be billed. Need a hand? Email [email protected].
You can wipe all of your data while keeping your account. This is available in the Soil app.
In the Soil app (iOS or Android)
Open Settings, scroll to Danger Zone, tap Delete my data, then confirm. If you're signed in, an internet connection is needed to clear your cloud data too.
What gets deleted
- All of your data and custom defenses, on this device and — if you're signed in — in the cloud.
Your account stays active, so you can keep using Soil with a clean slate. This cannot be undone.
This does not touch your subscription. To review, change, or cancel your plan, open Settings and tap Manage my subscription — it takes you straight to the right place.
You can permanently delete your Soil account and its synced data at any time.
In the Soil app (iOS or Android)
Open Settings, scroll to Danger Zone, tap Delete my account, then confirm.
On the web
Sign in at soilhq.com/account, open the Security section, choose Delete account, and type DELETE to confirm.
Can't sign in?
Email [email protected] from your account's email address and we'll delete it for you.
What gets deleted
- Your account and sign-in identity — your email, name, and any linked Apple or Google sign-in.
- All of your synced data: your defenses, every chart and custom table, and your saved preferences and consent history.
- Your session and sign-in records.
Deletion is immediate and cannot be undone.
What this does not delete
- Your subscription. Deleting your account does not cancel store billing. To cancel or change your plan, open Settings and tap Manage my subscription in the app, or cancel directly in the App Store or Google Play. Purchase records held by Apple, Google, or our payments processor are retained as required for their financial and legal obligations.
- Crash diagnostics, only if you opted in, are kept by our diagnostics provider for a limited period.
For exact retention periods, see our Privacy Policy.